Patient Rights & Responsibilities

As a patient, you have the right to:

As a patient, you have the responsibility to:

All facility personnel, medical staff members, and contracted agency personnel performing patient care activities shall observe these patients’ rights.

Complaints may be made to:

Robin Amos, Facility Administrator

704-548-5200

The North Carolina Division of Health Services Regulations Complaint Unit

Office of Investigations:

Section Chief: Azzie Conley

Address: 2711 Mail Service Center

Raleigh, NC 27699-2711

Phone: 1-800-624-3004

Fax: 919-715-7724

AAAHC: The ASC accrediting agency:

5250 Old Orchard Road, Suite 200

Skokie, IL 60077

Email: info@aaahc.org

Phone: 847-853-6060

Fax: 847-853-9028

Website: www.aaahc.org

 

Medicare--The Medicare Beneficiary Ombudsman.

The Office of the Medicare Ombudsman (OMO) helps patients with complaints, grievances, and information requests.

Address: Centers for Medicare & Medicaid Services

7500 Security Boulevard, Baltimore, MD 21244-1850

Phone: 1-800-MEDICARE, 1-800-633-4227

Website: http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html