Patient Information

COVID-19 Update

As we continue to welcome patients back to the surgery center, safety remains our top priority. As you prepare for your upcoming appointment, know that Mallard Creek Surgery Center & OrthoCarolina continue to implement rigorous disinfecting measures between visits in all of our clinics.

To provide the safest environment for our patients and providers, we have implemented the following measures:

  • Patients are requested to wear a mask or face covering over their nose and mouth prior to entering the facility
  • Additional COVID screening questions when scheduling
  • Vaccinated patients will be required to show proof of vaccination status 24 hours prior to surgery to avoid unnecessary COVID testing
  • Unvaccinated patients will require a COVID test 4-5 days prior to surgery day, to be scheduled and performed at Mallard Creek Surgery Center.
  • Screening checkpoints and temperature checks for patients, caregivers, and staff before entering the center
  • Reconfiguring waiting rooms and check-in/out areas to comply with social-distancing guidelines

We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service, and we look forward to increasing our ability to continue to serve the Carolinas in the coming weeks.

Patient Rights & Responsibilities

Get informed & Find out your rights and responsibilities as a patient of Mallard Creek Surgery Center

Download Patient Rights & Responsibilities

Information for Families

It is a requirement that a responsible adult, 18 years of age or over, must accompany patients to Mallard Creek Surgery Center. If the responsible party has plans to  leave the facility during the patients stay, that person must notify front desk staff of their departure, and a number where they can be reached.

Insurance & Billing

  • Pay your bill online here
  • All insurance processing and payment plans will be set up through the OrthoCarolina Business Services Department. 
  • Questions, please call 704-323-2455.

Advanced Directive

As a patient, you have the right to participate in your own health care decisions and to make an Advance Directive, or to execute a Power of Attorney that authorizes others to make decisions on    your behalf when you are unable to make decisions, or are unable to communicate those decisions.  Mallard Creek Surgery Center respects and upholds these rights.

However, unlike in an acute care hospital setting, Mallard Creek Surgery Center realizes that no surgery is completely without risk, but it is our policy to not perform “high risk” procedures; Therefore procedures performed in this facility are considered minimal risk. .  Your physician will discuss the specifics of your procedure and will advise you about any associated risks, your expected recovery, and care after your surgery.

It is our policy, regardless of the contents of your Advance Directive or instructions from a Health Care Surrogate or Power of Attorney, that if an adverse event occurs during your treatment at this facility, Mallard Creek Surgery Center’s medical professionals will initiate resuscitate or other stabilizing measures and then transfer you to an acute care hospital for further evaluation and treatment.  The acute care hospital will provide continuous care or withdrawal of treatment measures in accordance with your wishes, Advance Directive or Health Care Power of Attorney.

Notice of Privacy Practices

Non-Discrimination and Communication Accessibility Statement