Patient Information

COVID-19 Update

Update: May 7, 2020 12:00 pm

In an effort to meet the orthopedic needs in our community, Mallard Creek Surgery Center will begin increasing access for elective surgeries on Monday, May 11th, 2020. As an essential business, the decision to increase access to care is based on careful consideration and understanding of the needs of the orthopedic and physical therapy patients in the communities we serve. We understand that orthopedic conditions are not put on hold during a pandemic, and we appreciate your patience as we navigate solutions to provide the same world-class care you’ve come to know in the safest way possible.

As we begin to welcome more patients back into our clinics, safety remains our top priority. As you prepare for your upcoming appointment, know that Mallard Creek Surgery Center & OrthoCarolina continue to implement rigorous disinfecting measures between visits in all of our clinics. We have taken the necessary steps to ensure compliance with social distancing recommendations throughout each patient visit. 

To provide the safest environment for our patients and providers, we have implemented the following measures:

  • Patients are requested to wear a mask or face covering over their nose and mouth prior to entering the facility
  • Additional screening questions when scheduling
  • Screening checkpoints and temperature checks for patients, caregivers, and staff before entering the center
  • Reducing the volume of patients seen at the center
  • Reconfiguring waiting rooms and check-in/out areas to comply with social-distancing guidelines

We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service, and we look forward to increasing our ability to continue to serve the Carolinas in the coming weeks.

Patient Rights & Responsibilities

Get informed & Find out your rights and responsibilities as a patient of Mallard Creek Surgery Center

Download Patient Rights & Responsibilities

Information for Families

It is a requirement that a responsible adult, 18 years of age or over, must accompany patients to Mallard Creek Surgery Center. If the responsible party has plans to  leave the facility during the patients stay, that person must notify front desk staff of their departure, and a number where they can be reached.

Insurance & Billing

  • Pay your bill online here
  • All insurance processing and payment plans will be set up through the OrthoCarolina Business Services Department. 
  • Questions, please call 704-323-2455.

Advanced Directive

As a patient, you have the right to participate in your own health care decisions and to make an Advance Directive, or to execute a Power of Attorney that authorizes others to make decisions on    your behalf when you are unable to make decisions, or are unable to communicate those decisions.  Mallard Creek Surgery Center respects and upholds these rights.

However, unlike in an acute care hospital setting, Mallard Creek Surgery Center realizes that no surgery is completely without risk, but it is our policy to not perform “high risk” procedures; Therefore procedures performed in this facility are considered minimal risk. .  Your physician will discuss the specifics of your procedure and will advise you about any associated risks, your expected recovery, and care after your surgery.

It is our policy, regardless of the contents of your Advance Directive or instructions from a Health Care Surrogate or Power of Attorney, that if an adverse event occurs during your treatment at this facility, Mallard Creek Surgery Center’s medical professionals will initiate resuscitate or other stabilizing measures and then transfer you to an acute care hospital for further evaluation and treatment.  The acute care hospital will provide continuous care or withdrawal of treatment measures in accordance with your wishes, Advance Directive or Health Care Power of Attorney.

Notice of Privacy Practices

Non-Discrimination and Communication Accessibility Statement