Patient Information

COVID-19 Update

As you prepare for your surgery, know that safety remains our top priority. Mallard Creek Surgery Center continues to follow guidelines that will help prevent the spread of Covid-19. If you or your family member exhibit symptoms of Covid-19, please get tested and stay home.

To provide the safest environment for our patients and providers, we have implemented the following measures:

  • Patients are required to wear a mask or face covering over their nose and mouth prior to entering the facility
  • Additional COVID screening questions when scheduling
  • Screening questions on arrival to the facility
  • Reconfiguring waiting rooms and check-in/out areas to comply with social-distancing guidelines
  • We limit one visitor per patient in the facility.

We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. We look forward to meeting you soon!

Patient Rights & Responsibilities

Get informed & Find out your rights and responsibilities as a patient of Mallard Creek Surgery Center

Download Patient Rights & Responsibilities

Information for Families

It is a requirement that a responsible adult, 18 years of age or over, must accompany patients to Mallard Creek Surgery Center. The responsible party MUST remain at the facility until the patient is discharged. 

Insurance & Billing

  • Pay your bill online here
  • All insurance processing and payment plans will be set up through the OrthoCarolina Business Services Department. 
  • Questions, please call 704-323-2455.

Advanced Directive

As a patient, you have the right to participate in your own health care decisions and to make an Advance Directive, or to execute a Health Care Power of Attorney that authorizes others to make decisions on your behalf. Mallard Creek Surgery Center respects and upholds these rights.

However, unlike in an acute care hospital setting, Mallard Creek Surgery Center realizes that no surgery is completely without risk, but it is our policy to not perform “high risk” procedures; Therefore procedures performed in this facility are considered minimal risk. Your physician will discuss the specifics of your procedure and will advise you about any associated risks, your expected recovery, and care after your surgery.

It is our policy, regardless of the contents of your Advance Directive or instructions from a Health Care Surrogate or Health Care Power of Attorney, that if an adverse event occurs during your treatment at this facility, Mallard Creek Surgery Center’s medical professionals will initiate resuscitate or other stabilizing measures and then transfer you to an acute care hospital for further evaluation and treatment. The acute care hospital will provide continuous care or withdrawal of treatment measures in accordance with your wishes, Advance Directive or Health Care Power of Attorney.

Notice of Privacy Practices

Non-Discrimination and Communication Accessibility Statement

No Suprises Act


For information related to your rights and protections under the No Surprises Act and Good Faith Estimates for uninsured and self-pay patients, download the document below.